A lot of times "Server is unreachable"

Hed Wallace

From a time ago my tvheadend has a lot of error with the message "server is unreachable"

It is working well and suddenly the error, in a couple of minutes is working well again without changing anything.

How can i solve it? please

The O.S. is Ubuntu 24.04 (Linux ubuntec 6.8.0-45-generic) and TvHeadend version is "HTS Tvheadend 4.3-2366~g9ac57a0c1"

Thanks you very much in advance

DeltaMikeCharlie

Please provide more information: Are you seeing this message in the TVH log, or are you seeing this message on a client trying to connect to TVH?

Hed Wallace

DeltaMikeCharlie

I see the message on Kodi (Tvheadend HTSP Client addon) and if i try to login via web in http://SERVER_IP:9981/extjs.html doesn't work until the server is reachable again

How can i see tvheadend the log?

Hed Wallace

i see these lines on syslog:

2024-10-15T20:38:50.914804+02:00 ubuntec kernel: rda5816_set_params() delivery_system=6 frequency=1508500 symbol_rate=22000000
2024-10-15T20:38:50.937802+02:00 ubuntec kernel: rda5816 locked...
2024-10-15T20:38:52.280217+02:00 ubuntec tvheadend[1363]: CRASH: Signal: 11 in PRG: /usr/bin/tvheadend (4.3-2366_g9ac57a0c1) [a624ccc3be258ba8603832d04d833196b6f9056e] CWD: /
2024-10-15T20:38:52.280319+02:00 ubuntec tvheadend[1363]: CRASH: Fault address (nil) (N/A)
2024-10-15T20:38:52.280360+02:00 ubuntec tvheadend[1363]: CRASH: Loaded libraries: linux-vdso.so.1 /lib/x86_64-linux-gnu/libdvbcsa.so.1 /lib/x86_64-linux-gnu/libssl.so.3 /lib/x86_64-linux-gnu/libcrypto.so.3 /lib/x86_64-linux-gnu/libz.so.1 /lib/x86_64-linux-gnu/libpcre2-8.so.0 /lib/x86_64-linux-gnu/liburiparser.so.1 /lib/x86_64-linux-gnu/libavahi-common.so.3 /lib/x86_64-linux-gnu/libavahi-client.so.3 /lib/x86_64-linux-gnu/libdbus-1.so.3 /lib/x86_64-linux-gnu/libm.so.6 /lib/x86_64-linux-gnu/libmvec.so.1 /lib/x86_64-linux-gnu/libstdc++.so.6 /lib/x86_64-linux-gnu/libc.so.6 /lib/x86_64-linux-gnu/libsystemd.so.0 /lib64/ld-linux-x86-64.so.2 /lib/x86_64-linux-gnu/libgcc_s.so.1 /lib/x86_64-linux-gnu/libcap.so.2 /lib/x86_64-linux-gnu/libgcrypt.so.20 /lib/x86_64-linux-gnu/liblz4.so.1 /lib/x86_64-linux-gnu/liblzma.so.5 /lib/x86_64-linux-gnu/libzstd.so.1 /lib/x86_64-linux-gnu/libgpg-error.so.0 /lib/x86_64-linux-gnu/libnss_systemd.so.2 /lib/x86_64-linux-gnu/libnss_sss.so.2
2024-10-15T20:38:52.280449+02:00 ubuntec tvheadend[1363]: CRASH: Register dump [23]: 000000000000000000000000000000000000000e96f23d800000000000000000000000000000000020c49ba5e353f7cf0000000e96ff641b000060145cc52530000000000000000000000000000000000000726f01dff8200000726edc01847000000000000d269bd76513163c4e69a600000000000000000000726f01dff810000060145919db140000000000010286002b0000000000330000000000000000000000000000000dfffffffe7ffbba130000000000000000
2024-10-15T20:38:52.280489+02:00 ubuntec tvheadend[1363]: CRASH: STACKTRACE
2024-10-15T20:38:52.743137+02:00 ubuntec tvheadend[1363]: CRASH: /root/build/tvheadend/master/src/trap.c:176 0x6014590bab46 0x601458e70000
2024-10-15T20:38:53.313601+02:00 ubuntec tvheadend[1363]: CRASH: ??:0 0x726f5fa45320 0x726f5fa00000
2024-10-15T20:38:53.628435+02:00 ubuntec tvheadend[1363]: CRASH: /root/build/tvheadend/master/src/input/mpegts/iptv/iptv_rtsp.c:444 0x60145919db14 0x601458e70000
2024-10-15T20:38:53.905041+02:00 ubuntec tvheadend[1363]: CRASH: /root/build/tvheadend/master/src/tvh_thread.c:91 0x60145907549e 0x601458e70000
2024-10-15T20:38:54.482928+02:00 ubuntec tvheadend[1363]: CRASH: ??:0 0x726f5fa9ca94 0x726f5fa00000
2024-10-15T20:38:55.150992+02:00 ubuntec tvheadend[1363]: CRASH: ??:0 0x726f5fb29c3c 0x726f5fa00000
2024-10-15T20:38:55.151810+02:00 ubuntec kernel: traps: tvh:rtsp-st[12439] general protection fault ip:60145919db14 sp:726f01dff810 error:0 in tvheadend[60145902e000+fa8000]
2024-10-15T20:38:55.304283+02:00 ubuntec systemd[1429]: Starting update-notifier-crash.service - Notification regarding a crash report...
2024-10-15T20:38:55.381531+02:00 ubuntec systemd[1]: Started whoopsie.service - crash report submission.
2024-10-15T20:38:55.381820+02:00 ubuntec update-notifier-crash[12457]: /usr/bin/whoopsie
2024-10-15T20:38:55.381883+02:00 ubuntec systemd[1]: whoopsie.service: Deactivated successfully.
2024-10-15T20:38:55.382088+02:00 ubuntec whoopsie[12456]: [20:38:55] Using lock path: /var/lock/whoopsie/lock
2024-10-15T20:38:55.644950+02:00 ubuntec systemd[1429]: Finished update-notifier-crash.service - Notification regarding a crash report.

2024-10-15T21:33:04.415464+02:00 ubuntec tvheadend[13491]: CRASH: Signal: 11 in PRG: /usr/bin/tvheadend (4.3-2366_g9ac57a0c1) [a624ccc3be258ba8603832d04d833196b6f9056e] CWD: /
2024-10-15T21:33:04.415654+02:00 ubuntec tvheadend[13491]: CRASH: Fault address (nil) (N/A)
2024-10-15T21:33:04.415827+02:00 ubuntec tvheadend[13491]: CRASH: Loaded libraries: linux-vdso.so.1 /lib/x86_64-linux-gnu/libdvbcsa.so.1 /lib/x86_64-linux-gnu/libssl.so.3 /lib/x86_64-linux-gnu/libcrypto.so.3 /lib/x86_64-linux-gnu/libz.so.1 /lib/x86_64-linux-gnu/libpcre2-8.so.0 /lib/x86_64-linux-gnu/liburiparser.so.1 /lib/x86_64-linux-gnu/libavahi-common.so.3 /lib/x86_64-linux-gnu/libavahi-client.so.3 /lib/x86_64-linux-gnu/libdbus-1.so.3 /lib/x86_64-linux-gnu/libm.so.6 /lib/x86_64-linux-gnu/libmvec.so.1 /lib/x86_64-linux-gnu/libstdc++.so.6 /lib/x86_64-linux-gnu/libc.so.6 /lib/x86_64-linux-gnu/libsystemd.so.0 /lib64/ld-linux-x86-64.so.2 /lib/x86_64-linux-gnu/libgcc_s.so.1 /lib/x86_64-linux-gnu/libcap.so.2 /lib/x86_64-linux-gnu/libgcrypt.so.20 /lib/x86_64-linux-gnu/liblz4.so.1 /lib/x86_64-linux-gnu/liblzma.so.5 /lib/x86_64-linux-gnu/libzstd.so.1 /lib/x86_64-linux-gnu/libgpg-error.so.0 /lib/x86_64-linux-gnu/libnss_systemd.so.2 /lib/x86_64-linux-gnu/libnss_sss.so.2
2024-10-15T21:33:04.416093+02:00 ubuntec tvheadend[13491]: CRASH: Register dump [23]: 00007d12621ff3d000000000000000000000000000000000000000000000000000007d12621ff3d0000055657644ff54d76513163c4e69a60000000000000000d76513163c4e69a6000000000000000800007d12621ff3b00000000000000000000000000000000000007d1254008130000000000000000000007d12621ff2e000005565755482aa0000000000010202002b0000000000330000000000000000000000000000000dfffffffe7ffbba130000000000000000
2024-10-15T21:33:04.416244+02:00 ubuntec tvheadend[13491]: CRASH: STACKTRACE
2024-10-15T21:33:04.751471+02:00 ubuntec tvheadend[13491]: CRASH: /root/build/tvheadend/master/src/trap.c:176 0x556575530b46 0x5565752e6000
2024-10-15T21:33:05.325963+02:00 ubuntec tvheadend[13491]: CRASH: ??:0 0x7d12c0e45320 0x7d12c0e00000
2024-10-15T21:33:05.545765+02:00 ubuntec tvheadend[13491]: CRASH: /root/build/tvheadend/master/src/rtsp.c:34 0x5565755482aa 0x5565752e6000
2024-10-15T21:33:05.753672+02:00 ubuntec tvheadend[13491]: CRASH: /root/build/tvheadend/master/src/http.h:492 0x5565755492fa 0x5565752e6000
2024-10-15T21:33:06.041127+02:00 ubuntec tvheadend[13491]: CRASH: /root/build/tvheadend/master/src/input/mpegts/iptv/iptv_rtsp.c:497 0x556575613e4c 0x5565752e6000
2024-10-15T21:33:06.245545+02:00 ubuntec tvheadend[13491]: CRASH: /root/build/tvheadend/master/src/streaming.h:462 0x5565755166cf 0x5565752e6000
2024-10-15T21:33:06.445125+02:00 ubuntec tvheadend[13491]: CRASH: /root/build/tvheadend/master/src/htsp_server.c:2902 0x55657551eef1 0x5565752e6000
2024-10-15T21:33:06.650608+02:00 ubuntec tvheadend[13491]: CRASH: /root/build/tvheadend/master/src/htsp_server.c:3489 0x556575520f2f 0x5565752e6000
2024-10-15T21:33:06.840181+02:00 ubuntec tvheadend[13491]: CRASH: /root/build/tvheadend/master/src/tcp.c:724 0x5565754f0760 0x5565752e6000
2024-10-15T21:33:07.026552+02:00 ubuntec tvheadend[13491]: CRASH: /root/build/tvheadend/master/src/tvh_thread.c:91 0x5565754eb49e 0x5565752e6000
2024-10-15T21:33:07.596176+02:00 ubuntec tvheadend[13491]: CRASH: ??:0 0x7d12c0e9ca94 0x7d12c0e00000
2024-10-15T21:33:08.175229+02:00 ubuntec tvheadend[13491]: CRASH: ??:0 0x7d12c0f29c3c 0x7d12c0e00000
2024-10-15T21:33:08.176133+02:00 ubuntec kernel: traps: tvh:tcp-start[13684] general protection fault ip:5565755482aa sp:7d12621ff2e0 error:0 in tvheadend[5565754a4000+fa8000]
2024-10-15T21:33:08.312857+02:00 ubuntec systemd[1]: tvheadend.service: Main process exited, code=dumped, status=11/SEGV
2024-10-15T21:33:08.313287+02:00 ubuntec systemd[1]: tvheadend.service: Failed with result 'core-dump'.
2024-10-15T21:33:08.313739+02:00 ubuntec systemd[1]: tvheadend.service: Consumed 10.694s CPU time.

2024-10-15T22:39:26.266861+02:00 ubuntec kernel: TBSECP3 driver 0000:03:00.0: i2c nack (5)
2024-10-15T22:39:26.267847+02:00 ubuntec kernel: i2c i2c-5: rda5816: i2c wrm err(-5) @0x09 (len=2)
2024-10-15T22:39:26.268610+02:00 ubuntec tvheadend[15802]: iptv: rtsp: set speed: 100
2024-10-15T22:39:26.268961+02:00 ubuntec tvheadend[15802]: CRASH: Signal: 11 in PRG: /usr/bin/tvheadend (4.3-2366_g9ac57a0c1) [a624ccc3be258ba8603832d04d833196b6f9056e] CWD: /
2024-10-15T22:39:26.269140+02:00 ubuntec tvheadend[15802]: CRASH: Fault address (nil) (N/A)
2024-10-15T22:39:26.269364+02:00 ubuntec tvheadend[15802]: CRASH: Loaded libraries: linux-vdso.so.1 /lib/x86_64-linux-gnu/libdvbcsa.so.1 /lib/x86_64-linux-gnu/libssl.so.3 /lib/x86_64-linux-gnu/libcrypto.so.3 /lib/x86_64-linux-gnu/libz.so.1 /lib/x86_64-linux-gnu/libpcre2-8.so.0 /lib/x86_64-linux-gnu/liburiparser.so.1 /lib/x86_64-linux-gnu/libavahi-common.so.3 /lib/x86_64-linux-gnu/libavahi-client.so.3 /lib/x86_64-linux-gnu/libdbus-1.so.3 /lib/x86_64-linux-gnu/libm.so.6 /lib/x86_64-linux-gnu/libmvec.so.1 /lib/x86_64-linux-gnu/libstdc++.so.6 /lib/x86_64-linux-gnu/libc.so.6 /lib/x86_64-linux-gnu/libsystemd.so.0 /lib64/ld-linux-x86-64.so.2 /lib/x86_64-linux-gnu/libgcc_s.so.1 /lib/x86_64-linux-gnu/libcap.so.2 /lib/x86_64-linux-gnu/libgcrypt.so.20 /lib/x86_64-linux-gnu/liblz4.so.1 /lib/x86_64-linux-gnu/liblzma.so.5 /lib/x86_64-linux-gnu/libzstd.so.1 /lib/x86_64-linux-gnu/libgpg-error.so.0 /lib/x86_64-linux-gnu/libnss_systemd.so.2 /lib/x86_64-linux-gnu/libnss_sss.so.2
2024-10-15T22:39:26.269669+02:00 ubuntec tvheadend[15802]: CRASH: Register dump [23]: 00007ba9ec9ff3d000000000000000000000000000000000000000000000000000007ba9ec9ff3d0000055c1914dff542a03bff86e27118c00000000000000002a03bff86e27118c000000000000000800007ba9ec9ff3b00000000000000000000000000000000000007ba9e0005470000000000000000000007ba9ec9ff2e0000055c1905d82aa0000000000010202002b0000000000330000000000000000000000000000000dfffffffe7ffbba130000000000000000
2024-10-15T22:39:26.269782+02:00 ubuntec tvheadend[15802]: CRASH: STACKTRACE
2024-10-15T22:39:26.281903+02:00 ubuntec kernel: rda5816 locked...
2024-10-15T22:39:26.550849+02:00 ubuntec tvheadend[15802]: CRASH: /root/build/tvheadend/master/src/trap.c:176 0x55c1905c0b46 0x55c190376000
2024-10-15T22:39:27.132114+02:00 ubuntec tvheadend[15802]: CRASH: ??:0 0x7baa45c45320 0x7baa45c00000
2024-10-15T22:39:27.351319+02:00 ubuntec tvheadend[15802]: CRASH: /root/build/tvheadend/master/src/rtsp.c:34 0x55c1905d82aa 0x55c190376000
2024-10-15T22:39:27.564896+02:00 ubuntec tvheadend[15802]: CRASH: /root/build/tvheadend/master/src/http.h:492 0x55c1905d92fa 0x55c190376000
2024-10-15T22:39:27.850705+02:00 ubuntec tvheadend[15802]: CRASH: /root/build/tvheadend/master/src/input/mpegts/iptv/iptv_rtsp.c:497 0x55c1906a3e4c 0x55c190376000
2024-10-15T22:39:28.053278+02:00 ubuntec tvheadend[15802]: CRASH: /root/build/tvheadend/master/src/streaming.h:462 0x55c1905a66cf 0x55c190376000
2024-10-15T22:39:28.250658+02:00 ubuntec tvheadend[15802]: CRASH: /root/build/tvheadend/master/src/htsp_server.c:2902 0x55c1905aeef1 0x55c190376000
2024-10-15T22:39:28.456170+02:00 ubuntec tvheadend[15802]: CRASH: /root/build/tvheadend/master/src/htsp_server.c:3489 0x55c1905b0f2f 0x55c190376000
2024-10-15T22:39:28.644330+02:00 ubuntec tvheadend[15802]: CRASH: /root/build/tvheadend/master/src/tcp.c:724 0x55c190580760 0x55c190376000
2024-10-15T22:39:28.828412+02:00 ubuntec tvheadend[15802]: CRASH: /root/build/tvheadend/master/src/tvh_thread.c:91 0x55c19057b49e 0x55c190376000
2024-10-15T22:39:29.460191+02:00 ubuntec tvheadend[15802]: CRASH: ??:0 0x7baa45c9ca94 0x7baa45c00000
2024-10-15T22:39:30.027013+02:00 ubuntec tvheadend[15802]: CRASH: ??:0 0x7baa45d29c3c 0x7baa45c00000
2024-10-15T22:39:30.027928+02:00 ubuntec kernel: traps: tvh:tcp-start[15964] general protection fault ip:55c1905d82aa sp:7ba9ec9ff2e0 error:0 in tvheadend[55c190534000+fa8000]
2024-10-15T22:39:30.162306+02:00 ubuntec systemd[1]: tvheadend.service: Main process exited, code=dumped, status=11/SEGV
2024-10-15T22:39:30.162453+02:00 ubuntec systemd[1]: tvheadend.service: Failed with result 'core-dump'.
2024-10-15T22:39:30.162551+02:00 ubuntec systemd[1]: tvheadend.service: Consumed 9.438s CPU time.

DeltaMikeCharlie

To state the obvious, it looks like TVH is crashing.

Do you have "Remote Timeshift" enabled for any of your channels?

Hed Wallace

DeltaMikeCharlie

Yes, here you are:

DeltaMikeCharlie

Not that one, remote timeshift on an individual channel.

Hed Wallace

DeltaMikeCharlie

I had 3 channels with enabled remote timeshift, I think it was a mistake, I am not aware of having activated that option.

I have just disabled that option.

Can it be the problem?

DeltaMikeCharlie

Hed Wallace Can it be the problem?

Maybe not, but another user recently had a very similar problem and it was the first thing that I thought of.

Now that the option is disabled, let's see what happens.

Hed Wallace

DeltaMikeCharlie

thanks you very much

I will revise the syslog these days! I will post here it i have a new error

Thanks you very much again!