Bugreporting » History » Revision 9

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Christoffer Bergkvist, 2012-08-02 10:58

Before creating a new ticket

  • Try to make sure no duplicate ticket exists.
  • If the bug is about problems with DVB feed (DVB EPG, missing services, etc) you must supply a raw TS dump
  • If you are using Tvheadend from SVN trunk. Make sure you run the latest version. The bug might have already been fixed
  • If Tvheadend crashed, please read this page
  • Avoid (re-)using the same ticket for different bugs.

Ticket process

  • Once a ticket has been created it will end up in the 'new' state {14}. The ticket triage team will classify the ticket and it to the 'accepted' or 'needinfo' state. The ticket triage team consists of:
    • Andreas Öman (andoma on IRC)
    • Hein Rigolo (Rigolo on IRC)
  • The ticket classification includes these steps:
    • Very the component, type (defect or enhancement) is correct
    • Decide a milestone for the ticket (or none at all if it's far in the future)
    • Move the ticket into a new state
  • If the team needs more info to fix a bug the ticket will be placed into the 'needinfo' state.
    Tickets in 'needinfo' state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever.

Updated by Christoffer Bergkvist about 11 years ago · 9 revisions