Bugreporting » History » Revision 4

« Previous | Revision 4/15 (diff) | Next »
Hein Rigolo, 2010-08-17 20:38
swap first and last name of Rigolo

= Before creating a new ticket =

  • Try to make sure no duplicate ticket exists.
  • If the bug is about problems with DVB feed (DVB EPG, missing services, etc) you must supply a raw TS dump
  • If you are using Tvheadend from SVN trunk. Make sure you run the latest version. The bug might have already been fixed

= Ticket process =

  • Once a ticket has been created it will end up in the 'new' state {14}. The ticket triage team will classify the ticket and it to the 'accepted' or 'needinfo' state. The ticket triage team consists of: * Andreas Öman (andoma on IRC) * Hein Rigolo (Rigolo on IRC)
  • The ticket classification includes these steps: * Very the component, type (defect or enhancement) is correct * Decide a milestone for the ticket (or none at all if it's far in the future) * Move the ticket into a new state
  • If the team needs more info to fix a bug the ticket will be placed into the 'needinfo' state.
    Tickets in 'needinfo' state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever.

Updated by Hein Rigolo about 13 years ago · 4 revisions