Once a ticket has been created it will end up in the NEW state. A member of the development team will read and classify the issue further.
The ticket classification includes these steps:
Verify the component, type (defect or enhancement) is correct
Decide a milestone for the ticket (or none at all if it's far in the future)
Move the ticket into a new state
If the team needs more info to fix a bug the ticket will be placed into the NEEDINFO state. Tickets in this state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever.