Reporting Bugs

Before creating a new ticket

  • Please search existing tickets to avoid reporting duplicates.
  • If your not sure, check the forums or contact us on IRC
  • Please report only one problem per ticket.
  • If the bug is about problems with DVB feed (DVB EPG, missing services, etc) ideally we need a TS mux dump.
  • If you are using custom build (from git) please provide git hash of repository ($ ./support/version)
  • If Tvheadend crashed, please read Debugging.

Ticket process

  • Once a ticket has been created it will end up in the NEW state. A member of the development team will read and classify the issue further.
  • The ticket classification includes these steps:
    • Verify the component, type (defect or enhancement) is correct
    • Decide a milestone for the ticket (or none at all if it's far in the future)
    • Move the ticket into a new state
  • If the team needs more info to fix a bug the ticket will be placed into the NEEDINFO state.
    Tickets in this state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever.

Updated by Adam Sutton almost 8 years ago · 15 revisions