TVHeadend loses Kathrein EXIP 418

ostsee huepfer

Hey

I'm running TVheadend on Unraid as a Docker. Previously, I had a Telestar Digibt R1, but unfortunately, it broke. Now I've bought the EXIP 418 from Kathrein. It's recognized immediately and works. However, between once a week and once a month, TVheadend doesn't find the EX. If I restart it, all the tuners are immediately available again. Any experience with this? Regards, ostseehuepfer

james

I'm getting it everyday at the moment! Trying to figure out workarounds (maybe there's an API that can be called to reboot the device as required instead of having to login and do it manually) or maybe see if some of the folks in the German forums have a solution

olilili

same problem, looking also for a solution. Greetings from Germany. O

g siviero

I suggest you check DHCP leases and IP configuration on the router or DHCP server. If the problem is periodic It may be connected with IP lease times or renew procedures.

james

This is good advice, I thought I'd given my device a static IP but hadn't. I think I'm seeing improvement since setting a reserved address a few days ago for the device on my router (but the Kathrein is still configured to use DHCP). So I'll have to monitor - thank G Siviero

numetaler

Same thing happened to me, but my exip418 has a fixed IP address reserved in the router...

ostsee huepfer

Hi everyone,
I haven't been on the forum for a while. We're currently experiencing this problem about twice a month. My EX has a static IP, just like the Unraid server.

Flole

I have contacted Kathrein and asked if we could get a test device to have a look at this issue. The person that I am in contact with is out of office this week though, so it will take a while to get a response if they can provide a test device or not.

ostsee huepfer

Okay, as a specialist retailer, I also opened a ticket with Kathrein today. Perhaps we can find a solution.

Flole

Is there a ticket number or something like that you could share?

ostsee huepfer

Hey,
I received a message this morning asking me to call to access the device. I was able to do this just now. We had an informative conversation. It's probably due to a weak input signal. Mine is 56 dB. It should be at least 65 dB. This was checked on ARD HD under the System Status tab and then Signal Strength. The value there roughly corresponds to the dB value. I'll now check my antenna system and make sure I can maintain the values. Software 1.1.2 is the latest version for the current hardware. The device seems to be behaving in such a way that if the signal is too weak, the error log fills up and the device then locks up until the next restart.

Unfortunately, I don't have a ticket number.

ostsee huepfer

PS small addendum: the values 42-87 dBµV were verbally corrected to 65 - 74dBµV.

https://www.kathrein-ds.com/produkte/tv-empfang-verteilung/sat-zf-verteiltechnik/satip/exip-418
-> Technische Daten

Flole

That's.... An interesting design choice.... In that case they should fix that issue.

numetaler

that is indeed very strange, since it happend to me as well couple of times the last three month. my signal strength is on 86. so does this mean my signal strength is too much?

olilili

as mentioned, I'm facing the same issue.
Signal stregth is 85.

I have some doubts with the theory of low signal.
I mostly faced the issue of lost device after an intensive use of the tuners (-> many and fast switching of the channels) .

Best regards, O.

Flole

I was suspecting that it's related to the Upnp discovery failing, which is why I want to reproduce this with a test device. I know that Tvheadends implementation of it isn't perfect, but it's very hard to improve it without having actual devices that show issues, the devices that I tested with don't show any issues (or those issues have been fixed already).

I'm a little surprised that it's happening for many people in such a short timeframe though. Did you all buy the device recently or did you have the issue before but only now found time to report it?

olilili

I face the problem since i decided to switch from megasat server to kathrein exip, 1.5 years ago.
Use the latest fw.
Problems with upnp discovery could be the right track, as the exip web interface is still accessible from ouside after losing the connection with tvh.

Flole

I have received a response today that Kathrein can not provide such a device for testing. They suggest to contact customer service. I thanked them and told them if they find any issue in Tvheadend while investigating this to please let me know.

@ostsee huepfer Can I send you an email? I can see your email address, I just wanted to ask first if it's okay that I email you 🙂

ostsee huepfer

Hey,
Unfortunately, I haven't had time to look into the problem any further. I bought the device in February and only started using it in March due to lack of time. I had read about isolated problems before, but I read here that it's supposed to be super easy and smooth to use. (https://www.linux-magazin.de/ausgaben/2024/12/tv-streaming-2/) That's why I decided to buy the device. The problems then appeared for the first time about 14 days later. At first, I had to restart the device every 14 days. Then over the summer, it hardly happened at all; maybe once every two months. I'm excited to see how it goes in the next few days. The weather is worse; it's been raining non-stop since yesterday... If it really is a signal error, it should be happening more often now.

@Flole Sure, we can communicate via email. If there's anything I can test, I'd be happy to help.